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2 Stuba Jobs
Sales Support Specialist
Stuba
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We believe people are our key asset and with our ambitious growth plans we are seeking a dedicated and experienced Sales Support professional. The successful candidate will provide assistance and support to sales team, build relationships, identify opportunities to optimise existing processes and streamline them, act as a main point of contact for the escalations between client customer service team or client finance team and resolve them
by ensuring smooth collaboration.
To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage.
by ensuring smooth collaboration.
To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage.
Desired skills, experience, and expectations
- Bachelors in any discipline.
- Minimum 2 years in Sales Support or Coordinator based roles.
- Good verbal and written communication skills.
- Excellent knowledge of using MS-Office tools, especially Word and Excel.
- Good understanding of Sales Customer Services practices.
- Good in research, internet savvy and has analytical mindset.
Key skills and responsibilities
- Monitor travel agent s customer service tickets and coordinate with internal teams to resolve them.
- Reply to travel agent s queries with a proper response, guidance and be an escalation point of contact.
- Keep Sales team posted about customer service tickets which can be an escalation and prioritise them
with Operations team before they are critical.
- Provide feedback on customer pain-points to sales team for enhancing the experience of travel agent
sales team.
- Be focused, proactive and have problem solving mindset to help travel agents and sales teams.
- Ability to work in different time zones to interact with sales teams and travel agents depending on the
business requirements.
- Create new accounts of travel agents for the sales team.
- Update any records of travel agents if there are any changes requested by the travel agent or sales team.
- Coordinate with marketing team and share up to date contacts of travel agent database.
- Help travel agent with making new bookings if there are any issues and challenges for them.
- Conduct training sessions with travel agents and new employees in Sales team.
- Prepare and send monthly / quarterly reports to key clients.
- Analyse sales report daily and keep sales team posted with key points observations to help them make
decision and notify travel agents.
Everyone is welcome
Employment Type: Full Time, Permanent
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What people at Stuba are saying
What Stuba employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Stuba Benefits
View more benefits
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