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2464 Amazon Jobs

Account Health Support Specialist

1-4 years

Hyderabad / Secunderabad

1 vacancy

Account Health Support Specialist

Amazon

posted 29d ago

Job Role Insights

Flexible timing

Job Description

Overview: Amazon. com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon. com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Key job responsibilities
Overview: Amazon. com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon. com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
POSITION DESCRIPTION: Account Health Support French Specialist
LANGUAGE REQUIREMENTS: English & French
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.
Minimum B2. 2 level French Language Certification is Mandatory, C1 preferred.
Business proficient fluency in both written and verbal English and French languages.
Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers.
Awareness of how your direct actions impact the buyer experience and Amazon s potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times
Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response.
Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.


Employment Type: Full Time, Permanent

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Amazon Interview Questions & Tips

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Top Amazon Support Specialist Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
Q2. Every time I enter a temple my money gets doubled and while leaving u have to donate 100 like this I go to 4 temple and when I leave the 4th ... read more
Q3. Minimum Number of Platforms Needed Problem Statement You are given the arrival and departure times of N trains at a railway station for a p ... read more
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What people at Amazon are saying

4.4
 Rating based on 5 Support Specialist reviews

Likes

Its an good company to work here but even we are too old in this system we are not getting good opportunity to show ours skill as high level !! and overall its an good luck too work in this organization !!

  • Skill development - Good
  • +1 more
Dislikes

The partiality among the team member !!

  • Job security - Poor
  • +2 more
Read 5 Support Specialist reviews

Support Specialist salary at Amazon

reported by 18 employees
₹3 L/yr - ₹5 L/yr
44% less than the average Support Specialist Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
Hyderabad Office
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