Operations Head

Job Hai (Info Edge), a prominent platform for blue-collar hiring in India, seeks a dynamic and results-driven Operations Lead for their Delhi NCR location. This pivotal role involves overseeing various operational aspects, including team leadership, lead management, client management and quality audits.

Key Responsibilities

Process Management:

• Ability to understand business requirements and create processes to handle the same. Key process ownership includes:
• Managing the on-boarding experience on customers
• Prevent platform level fraud
• Own customer experience with more focus on paid customers
• Should be able to understand different business and product flows and envision new processes and systems to drive business outcomes
• Leverage technology and automation to build scalable process
• Bring in data first approach to enable data driven decision making

People Management

• Manage a team of young people who could be owners of different sub-processes
• Work with each individual process owner to manage process
• Drive hiring, training and management of the same
• Set up and drive quality control and audit in all processes

Stakeholder Management

• Work with different business owner to understand business context and business requirements
• Liaison with product and engineering team to enable automation and leverage technology
• Work with monetization team to drive closure on customer problems

Qualifications:

• Education: MBA from Tier 1/2 colleges
• Experience: 5-10 years of relevant experience in operations or related roles
• Exposure to consumer internet platforms
• Soft Skills:
• strong problem solving - have first principle thinking, ability to define problems, take a structure first solution approach - outline success metrics, figure out levers to move them and execute accordingly
• ability to strategize- create roadmaps for different problems at hand, ability to prioritize projects basis impact and available resources
• Ability to understand, consume and process data requirements- make data first decision making
• leverage technology, automation, Generative AI to drive scale and quality
• display execution excellence
• ability to think from a customer experience point of view
• Coaching and strong delegation
• Team skills -Hiring, training and audit
• High Accountability for self and team