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205 Infinite Computer Solutions Jobs
Senior Support Engineer
3-10 years
Hyderabad / Secunderabad
1 vacancy
Senior Support Engineer
Infinite Computer Solutions
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary:
We are looking for experienced Level 3 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools .
Key Responsibilities:
Level 2 Responsibilities:
Required Skills & Experience:
Level 3 Requirements:
5-8+ years of experience in healthcare IT, service desk, or system administration.
Expertise in Windows Server (2016/2019/2022), VMware, and Hyper-V administration .
Strong knowledge of networking (firewalls, VLANs, DNS, DHCP, VPNs, Wi-Fi) .
Experience managing EHR/EMR systems, healthcare middleware, and databases .
Familiarity with ITIL frameworks, change management, and cybersecurity policies .
Ability to automate tasks using PowerShell, Ansible, or Python .
We are looking for experienced Level 3 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools .
Level 2 Responsibilities:
- Provide advanced technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange .
- Support EHR/EMR applications (e. g. , Epic, Cerner, Meditech) and healthcare software .
- Assist with VPN, Citrix, and remote desktop troubleshooting .
- Manage user accounts, password resets, and access requests in AD and hospital systems .
- Install, configure, and maintain hospital workstations and peripherals .
- Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc. ) .
- Escalate complex issues to Level 3 engineers as needed.
- Diagnose and resolve complex infrastructure, networking, and application issues .
- Manage and maintain Active Directory, Group Policies, and Domain Services .
- Administer and troubleshoot VMware, Hyper-V, and Windows Server environments .
- Support and maintain healthcare IT applications, integrations, and middleware .
- Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi) .
- Perform server maintenance, patching, and security updates .
- Work with electronic health records (EHR/EMR) teams to resolve application issues .
- Develop automation scripts using PowerShell or equivalent tools .
- Participate in incident response, disaster recovery, and cybersecurity initiatives .
Level 3 Requirements:
5-8+ years of experience in healthcare IT, service desk, or system administration.
Expertise in Windows Server (2016/2019/2022), VMware, and Hyper-V administration .
Strong knowledge of networking (firewalls, VLANs, DNS, DHCP, VPNs, Wi-Fi) .
Experience managing EHR/EMR systems, healthcare middleware, and databases .
Familiarity with ITIL frameworks, change management, and cybersecurity policies .
Ability to automate tasks using PowerShell, Ansible, or Python .
Employment Type: Full Time, Permanent
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What people at Infinite Computer Solutions are saying
Rating based on 13 Senior Support Engineer
reviews
Anonymous · IT & Information Security
in New Delhi
Likes
Salary will get credited on tome
- Promotions - Good
+1 more
Dislikes
No job security
- Job security - Bad
+1 more
Senior Support Engineer salary at Infinite Computer Solutions
reported by
91
employees
with 3-10
years exp.
₹4.5
L/yr - ₹16.5
L/yr
At
par with the average Senior Support Engineer Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
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Infinite Computer Solutions Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
9th Floor, Western Aqua, Whitefields, HiTech City, Hyderabad, TG 500081
Hyderabad / Secunderabad, Telangana
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