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217 Infinite Computer Solutions Jobs
Senior Software Engineer
8-13 years
Hyderabad / Secunderabad
1 vacancy
Senior Software Engineer
Infinite Computer Solutions
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to customer inquiries via phone, email, or ticket system in a timely and professional manner.
- Providing technical support to end-users on Mac OS, iPhone Mobile Devices, WiFi, and other related technologies.
- Utilizing ticket management systems (ServiceNow) to record, track and manage customer minor and major incidents and requests.
- Document the troubleshooting steps and communicate progress to the end-users.
- Creating technical documentation, knowledge base articles, and FAQs for end-users to ensure that technical information is readily available and accessible.
- Remediation of Cybersecurity incidents and ensuring compliance with established security policies and standards.
- Knowledge of remote support tools (ConnectWise or similar tools) to provide remote support to end-users globally.
- Experience with File Servers/File Shares and ability to troubleshoot and provide support.
- Experience with GlobalProtect, AnyConnect, SCCM, JAMF, and Intune.
- Provide onboarding training for new hires and their workstations.
- Providing in-market support for technology teams and actively participating in technical discussions.
- Excellent Written & Verbal Communication skills.
Employment Type: Full Time, Permanent
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What people at Infinite Computer Solutions are saying
Rating based on 125 Senior Software Engineer
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Freshers will get more salary as compare to experince Good for freshers not for experienced person. They will not give work what you have learn they will assign other than what you interested .
There is no up skills With out hikes promotions will get. There is no use of promotions salary will same With out salary no other benifts Only work no cultural activities
- Salary - Poor
Senior Software Engineer salary at Infinite Computer Solutions
What Infinite Computer Solutions employees are saying about work life
Infinite Computer Solutions Benefits
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off 
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Infinite Computer Solutions Hyderabad / Secunderabad Office Location
