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Technical Lead L1
Sky Systems
posted 2mon ago
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Job Description
- Job Role and Responsibilities: Our team is Looking for Engineers with proven technical skills
- This is a very hands-on role
- , assist with technology requirements, actively remove obstacles, this individual will play a critical role in ensuring the stability, security, and efficiency of our endpoint management systems
- Key Responsibilities: Proven experience as an Intune Administrator, managing enterprise-level environments
- Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms
- (Android & iOS) Familiarity with Microsoft Endpoint Manager, including integration with Azure Active Directory and Microsoft 365
- Understanding of SSO and MFA technologies for SaaS applications
- Good understanding in Intune Reports & Endpoint analytics and Microsoft Defender Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Application onboarding, provisioning & deployment via Intune platform
- Good knowledge of application packaging and MSI technologies
- Excellent troubleshooting skills and the ability to analyze complex technical issues
- Provide advice, both reactively and pro-actively, to customers, projects and colleagues
- Coordinate project activities across customers, vendors and teams (Cloud, Server, Network etc
- )
- Handles escalation calls, escalated by L1\L2 team
- Technical Experience: Minimum 8 to 10 years of industry experience in technical support role supporting MS Intune
- Mnium 5-6 years of Intune support experience
- Experience with design and implementation of MS Intune infrastructure Experience working with security teams to plan and implement security/device management policies
- Expertise with troubleshooting MS Intune related issues
- Required Skills: 8+years experience in Intune with an excellent track record of delivering high quality services
- Bachelors degree in computer science Extensive experience working on complex platforms and systems deployed both on premises and in the cloud
- Well versed with Intune management platform Sound knowledge of device management and related technologies
- Administration of IOS, Android, Device Management systems and other infrastructure systems
- Maintenance and communication of existing, new, and evolving support practices, knowledge base articles and documentation Identifying and implementing process improvements Resolves escalations from the IT Service Desk and other IT support teams Fully participate on the assigned committee team from the start of the support development phase until the final score setting
- Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation
- Meet all agreed upon turnaround times for deliverables and deliverable reviews ,
Employment Type: Full Time, Permanent
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