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Technical Lead, Support Operations- Active Directory
Saviynt
·
7-10 years
₹ 24 - 33.49605L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Lead, Support Operations- Active Directory
Saviynt
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
WHAT YOU LL DO
Customer Communication
o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
Troubleshooting Skills
o Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise
o Identify, debug and troubleshoot break fix issues for quick resolution
o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
o Respond and resolve issues within agreed service levels
Collaboration & Knowledge Sharing
o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
o Mentor and train other team members with tech solutions
WHAT YOU BRING
7-10 years hands-on experience in supporting an Active Directory environment
Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions
Experience with network infrastructure, including DNS, DHCP, and WINS
Prepare Active Directory disaster recovery plans
Skilled in using expert only AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)
Identify expensive LDAP queries that could slow down Active Directory performance.
Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes
synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions
Analysis, design and implementation of Active Directory and Identity Management solutions
Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement
Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage
Preferred qualifications
- Bachelors degree in Computer science, network engineering or information technology
Employment Type: Full Time, Permanent
Functional Areas: Other
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People are getting interviews at Saviynt through
People are getting interviews through
(based on 10 Saviynt interviews)
Job Portal
Referral
Campus Placement
70%
10%
10%
10% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Saviynt are saying
Rating based on 4 Technical Lead
reviews
Anonymous · Engineering
in Bengaluru/Bangalore, Karnataka
Likes
Salary is good
Dislikes
Work life balance is never a option to them
Read 4 reviewsTechnical Lead salary at Saviynt
reported by
35
employees
with 5-11
years exp.
₹15
L/yr - ₹33.5
L/yr
45%
more
than the average Technical Lead Salary in India
View more details
What Saviynt employees are saying about work life
based on 60 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Saviynt Benefits
View more benefits
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Technical Lead, Support Operations- Active Directory
7-10 Yrs
Bangalore / Bengaluru
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