5 Saviynt Jobs

Role & responsibilities

We are seeking an experienced and highly motivated FreshService Admin/Developer to

join our dynamic team. In this role, you will play a critical role in driving the evolution of

our FreshService environment, from managing change requests and developing custom

solutions to overseeing rigorous testing and deployment processes. You will be a key

contributor to ensuring the stability, security, and continuous improvement of our service

desk platform.

Objectives of this Role

• Lead the change management process for all FreshService modifications and

enhancements.

• Develop and implement custom solutions within the FreshService platform using

scripting, automation, and integrations.

• Oversee all aspects of testing and deployment activities for FreshService

changes.

• Ensure the security, stability, and performance of the FreshService environment.
• Continuously identify and implement opportunities to improve FreshService

processes and workflows.

Responsibilities

• Change Management:
• Lead and manage the entire change management process for

FreshService, including request evaluation, impact assessment, and risk

mitigation.

• Develop and maintain clear change control procedures and

documentation.

• Collaborate with stakeholders across the organization to gather

requirements and prioritize changes.

• Development & Customization:
• Develop and implement custom solutions within FreshService using

scripting languages (e.g., JavaScript, Python) and APIs.

• Integrate FreshService with other business applications and systems.
• Create and maintain custom fields, workflows, and automations.
• Testing & Deployment:
• Plan and execute comprehensive testing strategies for all FreshService

changes, including unit testing, integration testing, and user acceptance

testing.

• Oversee the deployment of changes to the production environment.
• Monitor system performance after deployments and address any issues

promptly.

• System Optimization:
• Continuously analyze system performance and identify areas for

improvement.

• Proactively identify and address potential security risks and vulnerabilities.
• Stay abreast of the latest FreshService features and best practices.
• Documentation & Training:
• Develop and maintain comprehensive documentation for all FreshService

processes and procedures.

• Provide training and support to end-users on FreshService features and

functionalities.

WHAT YOU BRING

• 5+ years of experience as a FreshService Administrator or a similar role.
• Strong experience with scripting languages (e.g., JavaScript, Python) and APIs.
• Proven ability to develop and implement custom solutions within FreshService.
• Excellent understanding of data security principles and best practices.
• Demonstrated experience in managing access requests and provisioning

workflows.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Preferred Skills and Qualifications

• Experience with DevOps practices and tools.
• Experience with data analysis and reporting.
• Knowledge of cloud computing platforms (e.g., AWS, Azure).
• Relevant industry certifications (e.g., ITIL, Freshworks Certifications).