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5 Saviynt Jobs

FreshService Developer

7-9 years

Bangalore / Bengaluru

1 vacancy

FreshService Developer

Saviynt

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities


We are seeking an experienced and highly motivated FreshService Admin/Developer to

join our dynamic team. In this role, you will play a critical role in driving the evolution of

our FreshService environment, from managing change requests and developing custom

solutions to overseeing rigorous testing and deployment processes. You will be a key

contributor to ensuring the stability, security, and continuous improvement of our service

desk platform.

Objectives of this Role

  • Lead the change management process for all FreshService modifications and

enhancements.

  • Develop and implement custom solutions within the FreshService platform using

scripting, automation, and integrations.

  • Oversee all aspects of testing and deployment activities for FreshService

changes.

  • Ensure the security, stability, and performance of the FreshService environment.
  • Continuously identify and implement opportunities to improve FreshService

processes and workflows.

Responsibilities

  • Change Management:
  • Lead and manage the entire change management process for

FreshService, including request evaluation, impact assessment, and risk

mitigation.

  • Develop and maintain clear change control procedures and

documentation.

  • Collaborate with stakeholders across the organization to gather

requirements and prioritize changes.

  • Development & Customization:
  • Develop and implement custom solutions within FreshService using

scripting languages (e.g., JavaScript, Python) and APIs.

  • Integrate FreshService with other business applications and systems.
  • Create and maintain custom fields, workflows, and automations.
  • Testing & Deployment:
  • Plan and execute comprehensive testing strategies for all FreshService

changes, including unit testing, integration testing, and user acceptance

testing.

  • Oversee the deployment of changes to the production environment.
  • Monitor system performance after deployments and address any issues

promptly.

  • System Optimization:
  • Continuously analyze system performance and identify areas for

improvement.

  • Proactively identify and address potential security risks and vulnerabilities.
  • Stay abreast of the latest FreshService features and best practices.
  • Documentation & Training:
  • Develop and maintain comprehensive documentation for all FreshService

processes and procedures.

  • Provide training and support to end-users on FreshService features and

functionalities.

WHAT YOU BRING

  • 5+ years of experience as a FreshService Administrator or a similar role.
  • Strong experience with scripting languages (e.g., JavaScript, Python) and APIs.
  • Proven ability to develop and implement custom solutions within FreshService.
  • Excellent understanding of data security principles and best practices.
  • Demonstrated experience in managing access requests and provisioning

workflows.

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Preferred Skills and Qualifications

  • Experience with DevOps practices and tools.
  • Experience with data analysis and reporting.
  • Knowledge of cloud computing platforms (e.g., AWS, Azure).
  • Relevant industry certifications (e.g., ITIL, Freshworks Certifications).



Employment Type: Full Time, Permanent

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What people at Saviynt are saying

What Saviynt employees are saying about work life

based on 68 employees
77%
84%
77%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
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Saviynt Benefits

Work From Home
Health Insurance
Cafeteria
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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