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11 Picarro Technologies Jobs
IT Manager
Picarro Technologies
posted 4d ago
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Job Description
Picarro s Infrastructure team is hiring a IT Manager to lead and improve IT support, security, and operations. You ll oversee APAC EMEA IT services, including device support, vendor and asset management, and process improvement, with a focus on leveraging AI to enhance efficiency. This role directly impacts employee productivity and satisfaction.
What You ll Do
What You ll Do
- Collaborate with Engineering teams to enhance IT support and operations.
- Manage IT services like Microsoft 365 and security tools like Datadog, Vanta, Sophos, Twingate etc.
- Oversee IT communications, procurement, and asset tracking.
- Handle billing, vendor relationships, and system setups.
- Develop and enforce IT policies and SOPs.
- Provide IT support for EMEA APAC (Switzerland, China, India).
- Build strong stakeholder relationships.
- Streamline onboarding/offboarding with HR.
- Improve IT infrastructure and adopt AI solutions.
- Stay updated on trends to implement advanced IT practices.
What We re Looking For
- Bachelor s degree in computer science, Information Systems, or equivalent experience.
- You have 7+ years of experience supporting and deploying Windows, MacOS, Linux systems.
- 2+ years of experience in a manager capacity.
- Providing technical support and solutions for company employees by monitoring and responding quickly and effectively to requests received through the IT tickets, prioritizing issues with a security-first mindset.
- Experience with deploying, updating, optimizing, and troubleshooting Windows and Mac-based systems in a corporate environment leveraging SmartDeploy and other system management tools.
- Experience with configuration and management of SaaS solutions such as Okta, 1Password, Atera, Microsoft 365 administration, Zoom Meeting, Zoom Phone, MS Teams, Slack
- Knowledge of TCP/IP, UDP, DNS, SMTP, SNMP, VPN, Active Directory, Azure, Windows Server, VMware ESXI.
- Maintaining, updating, and creating accurate documentation and procedures for IT processes.
- Working knowledge of wireless access points, network cabling, network devices, data centers.
- Experience with end-point security and management solutions.
- Managing Multi-Factor Authentication (MFA)/Two Factor Authentication (2FA), Single Sign On (SSO).
Good to Have
- Experience with Atlassian JIRA Confluence Cloud.
- Familiarity with public and private cloud services.
- Skilled in leveraging AI to enhance IT services and security.
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Excellent written and verbal communication skills.
- Attention to detail and high level of accuracy.
- Demonstrated strong sense of integrity.
- Knowledge of scripting in PowerShell or apps script
- May require lifting or carrying equipment up to 20 kg.
Employment Type: Full Time, Permanent
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