IT Service Desk Senior Administrator (Subject Matter Expert)

BPM is a full-service accounting firm providing comprehensive assurance, tax, and consulting services to clients globally. We are one of the largest California-based accounting firms and have built our success by focusing on our clients and our people. Our client base encompasses a complex array of sophisticated clients that keep our staff intellectually challenged every day.

Our people-centered culture and firm motto Because People Matter has allowed us to be consistently recognized as one of the Best Places to Work in the Bay Area. We are dedicated to providing meaningful careers for all of our employees along with fostering an environment that allows an integrated lifestyle. Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments.

Burr Pilger Mayer India Pvt. Ltd. (BPM India) is a subsidiary of BPM LLP. Founded in 1986, BPM is one of the largest California-based accounting and consulting firms, ranking in the top 35 in the country. With 15 different office locations, BPM serves emerging and mid-cap businesses as well as high-net-worth individuals in a broad range of industries, including financial services, technology, life science, manufacturing, food, wine and craft brewing, automotive, nonprofits, real estate and construction. The Firm s International Tax Practice is one of the largest on the West Coast and its well-recognized SEC practice serves approximately 35 public reporting companies, mostly in the technology industry.

About the role:

As Senior Administrator/SME on the user engagement team 9Service Desk), you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems for support tiers 1, 2 and 3 along with 24X7 production support experience. You will maintain in-depth knowledge of all desktop systems, applications, and technologies. You will handle the day-to-day IT operations, from hardware setups to account trouble shooting, and provide best-in-class client-side support.

You have hands-on experience across a wide IT scope, including PC hardware, software applications, and OS support experience, including installation, configuration, and troubleshooting. You are customer-focused and motivated by team success and solutions delivery. In this role, you will adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity. To succeed, you must be able to demonstrate strong initiative, learn quickly, be flexible, and demonstrate the ability to maintain high levels of productivity with minimal supervision.

As a Sr. Administrator Your role is to ensure proper user systems operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.