IT Engineer

Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client s customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

• Provide hands-on support for laptops, servers, and IT services, using the IT Helpdesk to track cases.
• Collaborate with the Global IT team and follow processes to maintain IT service health.
• Manage core IT services like VMware, backups, Microsoft services, VPN, softphones, and Wi-Fi.
• Produce weekly reports, work with vendors for services/licenses, and create scripts for automation.

• Engineering graduate with 5+ years of experience.
• In-depth working experience on Microsoft Windows servers (including Active Directory and DNS), windows 10/11, Dell Laptops, MacBook, and Office 365 administrations.
• Knowledge of VMWARE, Networking technologies (including VPN and Wi-Fi) and scripting.

Written test (takes 120 minutes)

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.