Institutional Acquisition Team Member - Enterprise Sales

Role & responsibilities

03

Section Three: Principal Accountabilities

List the expected end results that must be achieved in order to fulfill your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)

Sr. No

Expected End Results

Major Activities

1)To maximize loading of SR from our customer in order to achieve incremental market share growth

1.Collaborating with customer RF team for identifying their network gaps and mapping those against Indus sites
2. Proactive selling of sharable Indus sites
3. Driving projects to convert non-sharable sites to sharable kitty

2) To maintain a DSO of less than 30 days

1.Timely bill submission along with proper supporting documents to the customers
2. Regular follow-ups and collaboration with customer departments for expediting the bill payments
3. Collect clear (undisputed) amount
4. Timely validation from user departments on customer disputes

3) To achieve high level of Customer Satisfaction

1. Ensuring adherence to committed deadlines by pushing all internal stakeholders
2. Regularly meeting the customer and addressing their grievances
3. Being highly responsive and accessible to the customer
4. Taking all necessary steps to ensure accurate and transparent billing

4) To perform ISQ correction on the basis of customer observations

1. Getting the proposed changes validated and certified from user departments
2. To implement database correction through defined processes(NFA / WFM / DCM)
3. Ensuring the corrections have taken effect in ISQ