AGM - Technology

• To manage & support Mumbai IT Operations conforming to Corporate IT Policies & Procedures, Vendor Management, corporate IT security, Compliance & governance defined to satisfy the business needs.
• To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a clear objective of 100% SLA achievement and would prepare regular reports for upper management.

KEY ACCOUNTABILITIES

Key Performance Indicators

• Ensure company IT policies and procedures are followed by internal and external stakeholders.
• Ensure that contractual SLAs are met on a monthly basis.
• Ensuring all new software releases, configuration or bug fixings go through the duly verified testing and governance process.
• Ensuring the coordination between Partners for the Root Cause Analysis in case of any failure and ensuring corrective action.
• Ensuring that Field Installation and Integration Test (FIIT) & Site Acceptance Test (SAT) are happening in timely manner.
• Assist senior management in reporting and day-to-day IT operations.
• Responsible for ensuring training to operations / Technology/IT team for doing the L1/ L2 validation.
• To identify solutions and opportunities to improve organizational performance. Evaluate Managements requirements, prepare and present technical proposals, design and deliver solutions for business needs
• Monthly SLAs as required in the RFP
• Monthly SAT targets
• Early closure of IT issues

EXTERNAL INTERACTIONS

• Software partners, Utility and meter manufacturer

INTERNAL INTERACTIONS

• Senior management, Project Operations Team and Technology/IT Team at Site.

FINANCIAL DIMENSIONS

• To ensure that SLAs are met with no penalty in monthly invoices.

OTHER DIMENSIONS

• Frequent travel shall be a part of job

EDUCATION QUALIFICATIONS

• B. Tech / Post Graduate