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Service Delivery Lead
Mevada & Co
posted 5d ago
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Job Description
- Lead application managed services for business-critical applications, ensuring they operate at peak performance.
- Monitor and enforce adherence to SLAs, ensuring that our clients needs are always met.
- Analyse monthly SLA reports and provide actionable recommendations to improve service quality and delivery.
- Plan, manage, and execute small-scale enhancements or projects, ensuring timely delivery with no roadblocks.
- Communicate progress effectively to stakeholders and customers, ensuring alignment and addressing any challenges.
- Collaborate with teams to ensure resources are equipped with the skills needed to maintain best practices and technical standards.
- Lead, mentor, and inspire a high-performing, people-first delivery team.
- Identify and manage risks related to technical applications and processes, developing strategies to mitigate these risks.
- Lead quality control activities, including root cause analysis, defect prevention, and brainstorming sessions to enhance service delivery.
- Ensure production fixes are approved and validated before deployment to minimize the disruptions.
- Ensure resources are allocated efficiently, and team members have the necessary skills for continuous growth and success.
- Lead weekly team and status meetings to track progress and address concerns.
- Develop and maintain Business Continuity Plans (BCP) to protect business-critical applications.
- Prepare estimates for enhancement work and produce Statements of Work (SOW) and Work Orders (WO) as needed.
Employment Type: Full Time, Permanent
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