IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Critical Incident Management


Good to have skills :Incident Management, Infrastructure Service Management
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely and effective incident management.

Coordinate with stakeholders to resolve critical incidents.

Identify and implement process improvements for incident management.

Conduct root cause analysis for major incidents.

Ensure compliance with incident management policies and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Critical Incident Management.

Good To Have Skills:Experience with Incident Management, Infrastructure Service Management.

Strong understanding of IT service management principles and frameworks.

Experience in managing critical incidents and driving their resolution.

Knowledge of incident management tools and systems.

Excellent problem-solving and analytical skills.

Ability to work under pressure and meet tight deadlines.

Strong communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 5 years of experience in Critical Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education