Upload Button Icon Add office photos
filter salaries All Filters

20839 Accenture Jobs

IT Service Management Representative

5-10 years

Bangalore / Bengaluru

1 vacancy

IT Service Management Representative

Accenture

posted 29d ago

Job Description



Project Role :
IT Service Management Representative


Project Role Description :
Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Critical Incident Management


Good to have skills :
Incident Management, Infrastructure Service Management
Minimum
5 year(s) of experience is required


Educational Qualification :
15 years full time education

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services.
Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Ensure timely and effective incident management.
  • Coordinate with stakeholders to resolve critical incidents.
  • Identify and implement process improvements for incident management.
  • Conduct root cause analysis for major incidents.
  • Ensure compliance with incident management policies and procedures.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Critical Incident Management.
  • Good To Have Skills:Experience with Incident Management, Infrastructure Service Management.
  • Strong understanding of IT service management principles and frameworks.
  • Experience in managing critical incidents and driving their resolution.
  • Knowledge of incident management tools and systems.
  • Excellent problem-solving and analytical skills.
  • Ability to work under pressure and meet tight deadlines.
  • Strong communication and interpersonal skills.
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Critical Incident Management.
  • This position is based at our Bengaluru office.
  • A 15 years full time education is required.

     
    Qualifications
     
    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Management Representative roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    Management Representative salary at Accenture

    reported by 1 employee with 4 years exp.
    ₹12.6 L/yr - ₹16.1 L/yr
    201% more than the average Management Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.7k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.8
    Compare

    Infosys

    3.7
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.9
    Compare

    LTIMindtree

    3.9
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.1
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.6
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT Data Information Processing Services

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.5
    Compare

    HCLTech

    3.6
    Compare

    JPMorgan Chase & Co.

    4.1
    Compare

    Optum

    4.0
    Compare

    Similar Jobs for you

    Management Representative at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    7-12 Yrs

    ₹ 9-14 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Nagpur

    3-8 Yrs

    ₹ 5-10 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Noida

    2-7 Yrs

    ₹ 6-10 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    7-12 Yrs

    ₹ 9-14 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Jaipur

    7-12 Yrs

    ₹ 9-14 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Jaipur

    7-12 Yrs

    ₹ 9-14 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Indore

    5-10 Yrs

    ₹ 7-12 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Hyderabad / Secunderabad

    12-17 Yrs

    ₹ 14-19 LPA

    Management Representative at Accenture Solutions Pvt Ltd

    Kolkata

    3-5 Yrs

    ₹ 6-10 LPA

    Accenture Bangalore / Bengaluru Office Location

    View all
    Bengaluru Office
    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
    560052

    IT Service Management Representative

    5-10 Yrs

    Bangalore / Bengaluru

    1mon ago·via naukri.com

    Security Delivery Analyst

    3-7 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    GN - SONG - C&S - Pricing - Consultant

    7-10 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    Security Delivery Analyst

    3-7 Yrs

    Hyderabad / Secunderabad

    1d ago·via naukri.com

    Service Delivery Operations Senior Analyst

    3-5 Yrs

    Gurgaon / Gurugram

    1d ago·via naukri.com

    Software Development Engineer

    1-4 Yrs

    Hyderabad / Secunderabad

    1d ago·via naukri.com

    Solution & Advisory Senior Manager (CL6) - Life Sciences

    12-16 Yrs

    Bangalore / Bengaluru

    2d ago·via naukri.com

    Financial Plan & Analysis Associate Manager

    11-14 Yrs

    Hyderabad / Secunderabad

    3d ago·via naukri.com

    Global Assistance and Protection: Executive Protection Associate Mgr

    4-6 Yrs

    Bangalore / Bengaluru

    4d ago·via naukri.com

    Application Developer

    2-5 Yrs

    Bhubaneswar

    4d ago·via naukri.com
    write
    Share an Interview