IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Critical Incident Management


Good to have skills :Infrastructure Service Management
Minimum
5 year(s) of experience is required


Educational Qualification :As per Accenture Standard

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring production systems and devices are online and available. This position requires a minimum of 5 years of experience in Critical Incident Management.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure client satisfaction and manage risk to services

Support the infrastructure service management lifecycle

Provide operational support and ensure production systems and devices are online and available
Professional & Technical Skills:

Must To Have Skills:Proficiency in Critical Incident Management

Good To Have Skills:Experience with Infrastructure Service Management

Strong understanding of IT service management principles

Knowledge of incident management processes and procedures

Experience in managing critical incidents and minimizing impact

Ability to analyze and resolve complex incidents

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities
Additional Information:

The candidate should have a minimum of 5 years of experience in Critical Incident Management

This position is based at our Gurugram office

A degree as per Accenture Standard is required

 
Qualifications 
As per Accenture Standard