AGM- Technology

JOB PURPOSE

To manage & support Mumbai IT Operations conforming to Corporate IT Policies & Procedures, Vendor Management, corporate IT security, Compliance & governance defined to satisfy the business needs.

To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a clear objective of 100% SLA achievement and would prepare regular reports for upper management.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

Ensure company IT policies and procedures are followed by internal and external stakeholders.

Ensure that contractual SLAs are met on a monthly basis.

Ensuring all new software releases, configuration or bug fixings go through the duly verified testing and governance process.

Ensuring the coordination between Partners for the Root Cause Analysis in case of any failure and ensuring corrective action.

Ensuring that Field Installation and Integration Test (FIIT) & Site Acceptance Test (SAT) are happening in timely manner.

Assist senior management in reporting and day-to-day IT operations.

Responsible for ensuring training to operations / Technology/IT team for doing the L1/ L2 validation.

To identify solutions and opportunities to improve organizational performance. Evaluate Managements requirements, prepare and present technical proposals, design and deliver solutions for business needs

Monthly SLAs as required in the RFP

Monthly SAT targets

Early closure of IT issues

EXTERNAL INTERACTIONS

Software partners, Utility and meter manufacturer

INTERNAL INTERACTIONS

Senior management, Project Operations Team and Technology/IT Team at Site.

FINANCIAL DIMENSIONS

To ensure that SLAs are met with no penalty in monthly invoices.

OTHER DIMENSIONS

Frequent travel shall be a part of job

EDUCATION QUALIFICATIONS

B. Tech / Post Graduate

RELEVANT EXPERIENCE

• 8 to 15 years of overall experience in power distribution domain.
• Experience in Software Integration and validation (HES/MDM) and quality audits.

COMPETENCIES