Program Manager II, OPTIMA

The OPTIMA team is seeking an experienced Program Manager to drive projects, manage stakeholders, and provide visibility to the internal support team who supports both metrics and tooling related features and enhancements. The program manager would be a point of contact for both internal and external stakeholders to provide updates on ongoing projects tracked for the team.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages


Key job responsibilities
1. Maintain a list of projects that the SWOT team is working on and provide regular updates to stakeholders on the status and blockers if any.
2. Manage new and existing programs, successfully delivering difficult projects and goals across the organization.
3. Work directly with operations leaders, support leaders, external teams and third party vendors to design and deliver scalable solutions.
4. Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time.
5. Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate.
6. Influence design and development of strategic processes.
7. Work with program managers and business leaders to communicate and impact critical business initiatives.
8. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
9. Engage other Optima sites globally to share best practices and improve end-to-end outcomes for customers.
10. Manage post-launch support plans (e. g. , postmortem, issue/ticket management, etc. ) and look for opportunities to improve program quality and operational excellence.
- Bachelors degree or equivalent
- Minimum of 3+ years experience in managing multiple stakeholders, projects/programs or equivalent
- Experience handling confidential information
- Strong understanding of customer privacy standards.
- Excellent analytical, project management, and communication skills.
- Experience writing business documents, MBRs, project proposal, etc.
- Certification such as PMP would be an added advantage.