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172 Indira Gandhi International Airport Jobs

Junior Manager - Terminal Operations

2-3 years

Nagpur

1 vacancy

Junior Manager - Terminal Operations

Indira Gandhi International Airport

posted 7hr ago

Job Description

To supervise and monitor terminal operations activity of GNIAL like, allocation of resources and other activities while meeting / achieving established SOPs in specified area and ensuring regulatory compliance at airport terminal in delivering ultimate customer satisfaction.
ORGANISATION CHART
Duty Manager - Terminal Operations & CFL
Jr. Manager - Terminal Operations
KEY ACCOUNTABILITIES
Accountabilities Key Performance Indicators To coordinate and provide operational support to Terminal Manager in Check-in, Security Hold Area (SHA), Arrivals & Reclaim area, internal and external stakeholders, government agencies for meeting any contingencies and smooth functioning of GNIAL.
  • No. of issues / feedback highlighted
  • No. of observations closed
Conduct regular check on Standard Operating Procedures (SOP s) for ensuring excellent passenger service in the respected areas.
  • No. of issues / feedback
  • No disruption in terminal operations.
  • No. of issues closed
Preparation of reports based on daily operations, used as statistics for passenger service level improvements.
  • Accuracy of reports / MIS / log book
  • Timely MIS generation
EXTERNAL INTERACTIONS
  • Government Agencies: CISF, Immigration, Customs, Maharashtra Police
  • Airlines
  • Medical Services
  • Commercial Outlets
  • Vendors (House-keeping, Baggage Handling Services)
  • RAXA Security
INTERNAL INTERACTIONS
  • Airport Operations Control Centre (AOCC)
  • Airport Rescue and Fire Fighting (ARFF)
  • Guest Relations, Maintenance Team
  • Commercial Department
  • Airside department, Aviation Services
  • IT department,
FINANCIAL DIMENSIONS
  • Not Applicable
OTHER DIMENSIONS
  • Not Applicable
EDUCATION QUALIFICATIONS
  • Graduate from reputed university preferably MBA
RELEVANT EXPERIENCE
  • 2-3 years of work experience at Airport preferably Airport knowledge, rules and regulations on Airport Operations
COMPETENCIES
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Networking
  • Personal Effectiveness
  • Teamwork & Interpersonal influence
  • Stakeholder Focus

Employment Type: Full Time, Permanent

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What people at Indira Gandhi International Airport are saying

2.8
 Rating based on 8 Junior Manager reviews

Likes

Job security and on time salary

  • Job security - Good
Dislikes

Appraisal policy is not clear Promotions are based on point system, means minimum 4 yrs waiting period for any promotion also depend on the post, must go under interview process HR misleads new joiners, No clear description about deduction and take home salary, they cheat with the new joiners

  • Skill development - Poor
  • +1 more
Read 8 Junior Manager reviews

Junior Manager salary at Indira Gandhi International Airport

reported by 76 employees with 1-16 years exp.
₹4 L/yr - ₹11.5 L/yr
22% more than the average Junior Manager Salary in India
View more details

What Indira Gandhi International Airport employees are saying about work life

based on 236 employees
58%
40%
53%
95%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Indira Gandhi International Airport Benefits

Job Training
Cafeteria
Soft Skill Training
Health Insurance
Free Transport
Gymnasium +6 more
View more benefits

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