Junior Manager ??? Terminal Operations

JOB PURPOSE

To supervise and monitor terminal operations activity of GNIAL like, allocation of resources and other activities while meeting / achieving established SOPs in specified area and ensuring regulatory compliance at airport terminal in delivering ultimate customer satisfaction.

ORGANISATION CHART

Duty Manager Terminal Operations & CFL

Jr. Manager Terminal Operations

KEY ACCOUNTABILITIES

• No. of issues / feedback highlighted
• No. of observations closed

• No. of issues / feedback
• No disruption in terminal operations.
• No. of issues closed

• Accuracy of reports / MIS / log book
• Timely MIS generation

EXTERNAL INTERACTIONS

• Government Agencies: CISF, Immigration, Customs, Maharashtra Police
• Airlines
• Medical Services
• Commercial Outlets
• Vendors (House-keeping, Baggage Handling Services)
• RAXA Security

INTERNAL INTERACTIONS

• Airport Operations Control Centre (AOCC)
• Airport Rescue and Fire Fighting (ARFF)
• Guest Relations, Maintenance Team
• Commercial Department
• Airside department, Aviation Services
• IT department,

FINANCIAL DIMENSIONS

• Not Applicable

OTHER DIMENSIONS

• Not Applicable

EDUCATION QUALIFICATIONS

• Graduate from reputed university preferably MBA

RELEVANT EXPERIENCE

• 2-3 years of work experience at Airport preferably Airport knowledge, rules and regulations on Airport Operations

COMPETENCIES