Call center Hosur - Assistant Manager

Jd for the Reference
Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.
Manage people related metrics such as shrinkage , attrition by driving employee.
Daily follow-ups on pending cases to maximize conversions
Experience in outbound call centre operations/ KPIs
Resolving service issues impacting Portfolio.
Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.
To effectively manage customer related issues
Call calibration & call quality monitoring
Relevant call centre experience must
Candidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada)
Day shift & Rotational shift/Rotational week off
Walk-in -- Monday to Saturday (10 am to 6pm)
Contact person and details:
Balaji A
8807755992
Venue and location
IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) H95, Old Astc Hudco Road , Siva Complex, opposite to thangam Clinic, Hosur, Tamil Nadu 635109
Email:Balaji.a@imarque.com