Call center Chennai - Assistant Manager

Jd for the Reference

Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.

Manage people related metrics such as shrinkage , attrition by driving employee.

Daily follow-ups on pending cases to maximize conversions

Experience in Inbound call centre operations/ KPIs

Resolving service issues impacting Portfolio.

Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.

To effectively manage customer related issues

Call calibration & call quality monitoring

Relevant call centre experience must

Candidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada)

Day shift & Rotational shift/Rotational week off

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Balaji.A

8807755992

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam

Email: Balaji.a@imarque.co.in