Travel Expert - Leading Domestic Airlines

OBJECTIVE OF ROLE

We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.

We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.

KEY RESPONSIBILITIES

Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages.

Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.

Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.

Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.

Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedia’s policies and procedures.

Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.

Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.

Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.

Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.

EXPERIENCE

• Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.
• Minimum Bachelor's degree/ Under grad drop out
• Excellent communication skills

QUALIFICATION

• Minimum Bachelor's degree/ Under grad drop out

ABILITIES

ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION

India, Haryana, 2nd Floor, InfoTech Centre, 14/2 Old Delhi Gurgaon Road, Dundahera, Gurugram - 122016, Haryana, India