Team Leader Quality || Gurugram || Banking Process

Roles and Responsibilities

Urgent requirement for the position of Team Leader - Quality ( Banking Process)

Interested candidates are requested to provide an updated resume at sonam.singh1@igtsolutions.com may please find the below job description for your reference:

Roles & responsibilities-

• Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
• Should have time and people management skills
• Quality Activities - Documentation for Transaction Monitoring
• Keeping Track on Process Trends
• Analyze and Report Trends in Agents/Process performance
• Implement corrective action plans as and when required
• Participate in quality systems improvement activities using six sigma methodologies
• Recommend initiatives to improve transaction Quality through new quality tools and Motivational
• Dip check compliance - Weekly basis
• Calibration compliance - Weekly basis
• Weekly and Monthly reports - Weekly and Monthly basis
• Identify bottom Quartile and steps to improve them.
• Analyze and Report Trends in Agents/Process performance
• Implement corrective action plans as and when required
• Participate in quality systems improvement activities using six sigma methodologies
• Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach

Desired Candidate Profile

• Any Credit Card domain experience shall be preferred (Mandatory)
• Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills in English.
• Organized and Methodical, Target and deadline driven.
• Knowledge of all QC Tools like Pareto, Six Sigma etc.
• 24*7 Rotational Shift
• 6 days working

Perks and Benefits

• Work from Office

Contact person:

Nidhi Rastogi

8630322833
share resume at nidhirastogi@igtsolutions.com