Team Lead (Airline Domain/ Hotel Reservation/International Travel)

Position : Team Lead (International Domain/OTA/Travel/Hotel Reservation)

Location : Pune (Viman Nagar)

Process : International

Work Mode : Work From Office

5 days working / Rotational Shifts & Rotational Week Off

Roles and Responsibilities

• Manage team of 15 20 Team Members
• Managing Team Performance Productivity // Quality // Shrinkage // Attrition
• Coaching new team members
• Review processes and come up with recommendation which can help to improve overall performance / CSAT
• Identify TNI and bridge process gaps
• Weekly monitoring and coaching to team members
• Floor support and handling escalations
• Manage and achieve IC targets
• Maintain AHT levels as per the given targets for different tenure bucket
• Basic knowledge of computers and MS excel
• we need International Process handling exp
• Experience in handling a team and ability to manage team members and subordinates - Preferred
• Strong supervisory skills
• Excellent written and verbal communication skills in English
• Organized and Methodical
• Flexible for 24*7 environment
• 5 days working
• WFO

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.