Customer Support Role (0-5 yrs)

To provide a seamless experience addressing customer\'s questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.

Minimum Qualification Criteria :

1. Graduate (B Tech, BE, BSC, BCA, M Tech, MSC)

2. Fresher are also eligible

3. Agent should be flexible to work in 24/7 Environment.

Desirable qualifications :

1. Good Communication skills (Written/Verbal) is the foremost priority.

2. Good customer service skills & should display good analytical abilities

3. Prior experience in BPO voice process shall be preferred.

Job Responsibilities :

1. Provide splendid customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills :

1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

2. Strong communication skills characterized by excellent writing and speaking skills.

3. Must possess good multi-tasking skills.

4. Should have good negotiation skills and be able to influence people.

Salary Offered : Up to : 22.5k CTC per month

Location : A 37, Block A sector 60 Noida