Customer Support Role - Business Process Outsourcing (0-5 yrs)

-Fantastic work culture

-Attractive Salary & Benefits

-Opportunity within a company with a solid track record of performance

Our client is a leading Business Process Outsourcing provider ("BPO") of customer management solutions dedicated to delivering performance while actively supporting and advocating our client's brand.

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

- You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

- You possess strong analytical skills and are comfortable dealing with numerical data