Sales Coordinator

Job Description: Sales Coordinator - Business Development

Position: Sales Coordinator

Department: Business Development

Industry: BPO (Business Process Outsourcing)

Location: Noida, UP

Employment Type: Full-Time

Job Summary

The Sales Coordinator will support the business development and sales team in managing and expanding client relationships within the BPO sector. This role involves assisting with lead generation, preparing proposals, maintaining CRM systems, coordinating sales activities, and ensuring client satisfaction.

Key Responsibilities

1. Sales Support

• Assist the Business Development team in lead generation, market research, and identifying potential clients.
• Prepare and manage client proposals, presentations, and sales materials.
• Coordinate with other departments to gather relevant information for pitches.

2. Client Relationship Management

• Act as a liaison between clients and internal teams to ensure smooth communication and timely follow-up on client inquiries.
• Assist in managing and nurturing client relationships to encourage repeat business and referrals.
• Coordinate with clients to understand their specific needs and provide solutions.

3. Administrative Support

• Maintain and update CRM systems with client information, sales activities, and follow-ups.
• Track and report on sales performance metrics, such as lead conversion rates, pipeline status, and revenue targets.
• Prepare regular reports for the sales and management team on BD activities.

4. Coordination and Scheduling

• Schedule meetings, calls, and presentations with prospective clients.
• Coordinate and prepare materials for meetings, including agendas, presentation slides, and handouts.
• Follow up with clients and prospects to gather feedback and ensure a smooth sales process.

5. Market Intelligence

• Conduct market research to stay updated on industry trends, competitors, and client needs.
• Analyze market data and share insights with the Business Development team to support decision-making.

6. Process Improvement

• Propose and implement process improvements for better sales efficiency and client satisfaction.
• Help standardize templates and materials to streamline the proposal and client engagement process.

Requirements

• Education: Bachelors degree in Business Administration, Marketing, or related field.
• Experience: 1-3 years in a sales support or coordination role, preferably within the BPO or outsourcing industry.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in CRM software (e.g., Salesforce, Zoho) and MS Office Suite (Excel, Word, PowerPoint).
• Ability to work well with cross-functional teams and multitask in a fast-paced environment.
• Basic knowledge of the BPO industry and sales processes.

Key Attributes

• Detail-oriented and proactive approach.
• Strong customer service orientation.
• Ability to adapt and work under pressure.
• Team player with a positive attitude.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for professional growth and career development.

This role is ideal for a driven, detail-oriented individual looking to grow their career in sales and business development within the BPO industry. The Sales Coordinator will play a key role in supporting the team and fostering relationships that contribute to business growth.