Sales Executive Telesales and Customer Relationship Management

Job Title: Sales Executive Telesales and Customer Relationship Management

Company: Harold Premium Lights

Location: Delhi, Gurugram, Bengaluru

Job Type: Full-Time

Experience Required: Minimum 3 years in telesales, with a proven track record of closing high-ticket deals

Job Description:

Join Harold Premium Lights, a leading eCommerce D2C brand in luxury lighting and decor, as a Sales Executive specializing in telesales and customer relationship management. We are seeking a seasoned professional with expertise in handling high-value sales, fostering long-term customer relationships, and delivering exceptional service.

Key Responsibilities:

1. Telesales Excellence:

• Handle inbound and outbound calls to generate leads, provide product information, and close high-ticket sales.
• Demonstrate strong negotiation skills to convert inquiries into sales effectively.

2. Customer Relationship Management:

• Build and maintain strong relationships with customers through consistent follow-ups and personalized service.
• Address customer queries, concerns, and feedback promptly and professionally.

3. Sales Strategy Execution:

• Understand customer needs and suggest suitable products from Harold Premium Lights’ extensive luxury lighting range.
• Achieve individual and team sales targets consistently.

4. Site Visits & In-Person Sales:

• Conduct site visits to offer personalized lighting consultations and finalize deals.
• Handle walk-in customers at the store, ensuring a premium shopping experience.

5. Industry Expertise:

• Leverage knowledge of the home decor industry to provide insightful recommendations.
• Stay updated with product features, market trends, and competitors.

6. Team Collaboration:

• Work closely with the marketing and after-sales teams to ensure seamless customer journeys.
• Provide regular updates on leads, follow-ups, and closures.

Qualifications and Skills:

• Minimum 5 years of experience in telesales, preferably handling high-value products or services.
• Strong track record of closing high-ticket sales and meeting/exceeding targets.
• Background in the home decor or related industry is highly preferred.
• Excellent communication and interpersonal skills.
• Ability to perform site visits and handle customers on the store floor.
• Proficient in using CRM tools to track leads and follow-ups.
• Self-motivated, goal-oriented, and customer-focused.

What We Offer:

• Competitive salary with attractive incentives.
• Opportunity to work with a leading brand in the luxury decor segment.
• A dynamic and supportive work environment.
• Opportunities for growth and learning in the premium home decor industry.

Join us and be a part of redefining luxury lighting experiences!