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Customer Success Manager
IBM
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
Develop full understanding of the Apptio suite of products, including:
The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Own a set of accounts and drive product adoption, renewal andexpansion Be a strategic advisor, establish and build strong customerrelationships Work with the Professional Services team to ensure all customers successfullycomplete the onboarding process and a seamless transition occurs to the CustomerSuccessTeam Understand Customers use cases and ensure that those asks are implemented byworking closely with Product Managers, Engineering and Supportteams. Ensure customers create an adoption/rollout plan to ensure they are confident insuccessfully socializing and embedding the Apptioproducts. Assist the customer with the creation and ongoing adoption of their TBM Roadmapand supporting Use Cases to drive value from Apptioproducts. Ensure Customer realizes maximum value by providing required support, producttraining and business reviews which in turn leads toretention Monitor active customer support tickets, working with the support team as neededto ensure timely resolution and escalate asneeded. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Servicesdelivery team to ensure customer technical outcomes and month end processes areaccomplished Become a Platform Health Expert, effectively communicating technical knowledgeand Operational Excellence to educate customers on best practice and ensure theymaintain a healthyplatform Conduct regular cadence with the Customer and update them regarding the newfeatures/releases of Apptio Products and helping them understand what value theybring to thetable Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Proven experience in B2B SaaS environment delivering against operational metricsfocused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customerquestions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment
Develop full understanding of the Apptio suite of products, including:
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
What people at IBM are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good team, place and environment
- Salary - Excellent
+3 more
Dislikes
I wouldn’t say much about dislikes
Customer Success Manager salary at IBM
reported by
16
employees
with 3-14
years exp.
₹19.5
L/yr - ₹55.5
L/yr
211%
more
than the average Customer Success Manager Salary in India
View more details
What IBM employees are saying about work life
based on 21.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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IBM Bangalore / Bengaluru Office Locations
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IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
Bangalore
Karnataka 560029
Karnataka 560029
Bengaluru Office
IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
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