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3 WebEngage Jobs

Customer Success Executive / Customer Success Manager

2-4 years

Gurgaon / Gurugram

Customer Success Executive / Customer Success Manager

WebEngage

posted 29d ago

Job Role Insights

Flexible timing

Job Description

Essential Functions and Responsibilities:
Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product
Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals
Monitor client usage and engagement data to identify trends and areas for improvement
Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements
Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success
Assist in creating resources/ documentation/campaigns to support customer education
Assist in creating automated workflows based on customer/user behaviors
Assist in conducting webinars/training sessions for the client base based on customer need

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Executive roles with real interview advice

Top WebEngage Customer Success Executive Interview Questions

Q1. Write a SQL query to show data in ascending order
Q2. What is context? explain it's types
Q3. Describe the inner working of recyclerview?
View all 8 questions

What people at WebEngage are saying

Customer Success Executive salary at WebEngage

reported by 10 employees with 1-4 years exp.
₹7.4 L/yr - ₹8.5 L/yr
43% more than the average Customer Success Executive Salary in India
View more details

What WebEngage employees are saying about work life

based on 54 employees
90%
94%
58%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WebEngage Benefits

Work From Home
Free Food
Job Training
Cafeteria
Team Outings
Health Insurance +6 more
View more benefits

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