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Service Coordinator
1-2 years
₹ 2 - 2.4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Service Coordinator
Hykon
posted 1hr ago
Job Role Insights
Fixed timing
Job Description
ITI/ Diploma in Electronics
We are looking for a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for ensuring smooth communication between customers and service teams, coordinating service requests, managing schedules, and providing administrative support to the service department. The ideal candidate will have excellent organizational skills, customer service expertise, and the ability to manage multiple tasks simultaneously.
Key Responsibilities: - Service Request Management:
- Receive and process service requests from customers, ensuring they are logged, prioritized, and assigned to the appropriate service team.
- Coordinate with customers to confirm service details, such as location, time, and specific service requirements.
- Provide customers with updates on the status of their service requests, ensuring clear and timely communication.
- Scheduling & Coordination:
- Coordinate and schedule service appointments, ensuring the efficient allocation of resources (e.g., technicians, equipment, vehicles).
- Optimize service schedules to minimize downtime and maximize resource utilization.
- Manage service delivery timelines, ensuring that services are performed on time and according to customer expectations.
- Customer Communication & Support:
- Serve as the main point of contact for customers regarding service inquiries, issues, and updates.
- Handle customer complaints and concerns, escalating issues to senior management as necessary to ensure customer satisfaction.
- Provide exceptional customer service, maintaining positive relationships with clients and stakeholders.
- Administrative Support:
- Maintain accurate records of all service requests, work orders, and customer communications in the companys system.
- Prepare and maintain reports on service performance, including response times, customer satisfaction, and service outcomes.
- Assist in invoicing and billing processes related to service delivery.
- Process Improvement:
- Continuously monitor service operations and identify opportunities for improving efficiency and customer satisfaction.
- Collaborate with the service team and management to improve workflows, service delivery, and internal communication.
- Inventory & Resource Management:
- Coordinate the availability and delivery of necessary tools, parts, or materials required for service operations.
- Ensure that inventory levels are monitored and managed to prevent service delays.
- Proven experience as a Service Coordinator, Customer Service Representative, or in a similar role.
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both written and verbal, with the ability to build rapport with customers.
- Ability to handle difficult customer situations calmly and professionally.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.) and experience with service management software or CRM systems.
- Strong attention to detail and accuracy in managing service schedules, records, and reports.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience in [specific industry, e.g., healthcare, IT services, field service management].
- Knowledge of scheduling and dispatch software.
- Familiarity with invoicing, billing, and basic financial processes.
- High school diploma or equivalent required; Associates or Bachelors degree in business or related field is a plus.
Employment Type: Full Time, Permanent
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(based on 3 Hykon interviews)
Job Portal
67%
33% candidates got the interview through other sources.
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What people at Hykon are saying
Rating based on 4 Service Coordinator
reviews
Anonymous · Service
in Cochin
Likes
Helpful colleagues
Dislikes
Heavy work load, no work life balance and poor salary
Read 4 reviewsService Coordinator salary at Hykon
reported by
7
employees
with 1-4
years exp.
₹1.9
L/yr - ₹2.9
L/yr
32%
less
than the average Service Coordinator Salary in India
View more details
What Hykon employees are saying about work life
based on 87 employees
Strict timing
Monday to Saturday
Within country
Day Shift
Hykon Benefits
Job Training 
Free Transport 
Work From Home 
Soft Skill Training 
Team Outings 
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