Head - Holidays - Tours & Travel (10-15 yrs)

Job Purpose:

The purpose of the role is to develop and lead the delivery of our holiday strategy. Managing key stakeholder relationships will be vital, ensuring we are getting value for money from our third-party partnerships and supporting our teams throughout the customer journey to deliver an enhanced customer experience. The incumbent will be responsible to manage the entire product life cycle for Holidays from planning to execution.

Responsibilities:

Primary Responsibilities:

- Manage the entire product line life cycle from strategic planning to execution.

- Contracting with the suppliers including air & land and handle end to end Product delivery

- Designing and pricing various itineraries (FIT/GIT) in different budget categories

- Create unique travel products based on current market requirements, consumer preference, Local Holidays, Travel preference and theme based products

- Create product awareness & training among the sales team and support them to sell the holiday product.

- Drive daily revenue by closely monitoring sales performance, adjusting strategies as needed, and implementing tactical initiatives to meet revenue goals

- Responsible for the P&L of holiday division

- Responsible to manage revenue by taking pricing decisions and analyzing previous revenue/sales data

- Product: Develop exceptional competitive and unique holiday packages to the target market and purchase regular inventory to cater to the divisional plans

- Manpower: Develop the required amount of holiday consultants as per plan to deliver the planned divisional growth

- Leads: Liaise with the marketing team to ensure leads are delivered as per plans and strategies are in place to meet the demand for leads as per the divisional plan

- Customer experience: Liaise with operations and customer experience to deliver WOW factor in customer experience

Secondary Responsibilities:

- Manage costs through innovative contracting through effective negotiation.

- Ensure inventory of various products is available for the team to sell.

- Effective Marketing Plan, to Increase Sales of the packages/Destinations.

- Responsible for building healthy relationships with customers and initiating customer engagement activities

- Conduct interviews to recruit holiday consultants

Qualification & Experience:

- Minimum 5 years experience in handling travel products, as a Manager

- Excellent Communication and Leadership Skills.

- Strong analytical and organizational skills.

- Effective Negotiation and Contracting skills.

- Flexible to travel for supplier contracting.

- Strong Knowledge of International Destinations especially the Middle East, Far East, USA Holidays etc

- MBA - Tourism /Marketing

Job Location: Info-park, Phase -2, Kochi, Kerala