Wonderla Holidays - General Manager - Wonderla Resort (10-20 yrs)

Wonderla Resort, Bengaluru is a premium getaway surrounded by lush greenery, offering a perfect mix of luxury and adventure.

The resort features 84 elegant rooms, a multi-cuisine restaurant, a coffee shop, and a banquet hall for events. Guests can enjoy If you are a visionary hospitality leader passionate about delivering exceptional guest experiencespart of a truly extraordinary experience!beautiful lawns for weddings, conference facilities for business meetings, and we are introducing 39 luxurious glamping pods.

With direct access to Wonderla Amusement Park, it's an ideal spot for family vacations, corporate retreats, and celebrations. The resort provides world-class hospitality, making every stay comfortable and memorable.

About the Role:

We are looking for a dynamic and results-driven General Manager to lead Wonderla Resort to greater heights. The GM will be responsible for end-to-end operations, revenue growth, room sales, event planning, and enhancing guest experiences. This role requires a seasoned hospitality leader who can drive business success while maintaining the highest standards of customer satisfaction and operational excellence.

Responsibilities:

Resort Operations & Guest Experience:

- Oversee all departments, including front office, housekeeping, F&B, banquets, and guest services.

- Maintain the resort's luxurious ambiance, high-end facilities to offer an exceptional guest experience.

- Ensure smooth, efficient, and high-quality service delivery across all touchpoints.

- Implement guest-centric initiatives to uphold and improve Wonderla Resort's top-rated status on TripAdvisor.

- Ensure compliance with all health, safety, and hygiene regulations.

Revenue Growth & Room Sales:

- Drive room occupancy, ARR (Average Room Rate), and RevPAR (Revenue Per Available Room) through effective pricing and promotional strategies

- Develop stay packages that bundle accommodation, amusement park access, and F&B offerings.

- Expand corporate tie-ups, MICE (Meetings, Incentives, Conferences, and Exhibitions) bookings, and leisure tourism partnerships.

- Leverage TripAdvisor ratings, online travel agencies (OTAs), and direct booking channels to increase visibility and conversions.

- Maximize sales, occupancy, and revenue across the 123-unit inventory, which includes 84 rooms and 39 high-end cottages/glamping pods.

Coordination with Amusement Park Team:

- Develop exclusive stay-and-play packages that integrate the resort with Wonderla Amusement Park.

- Align marketing and promotional campaigns with the amusement park team.

- Ensure seamless guest experiences between the resort and amusement park with priority access services.

Sales & Marketing Strategy:

- Work with the Sales & Marketing team to design and execute targeted campaigns for corporate clients, families, event planners, and travel agencies.

- Strengthen digital marketing, social media engagement, and influencer collaborations to boost brand awareness.

- Monitor and improve guest feedback and online reputation management strategies.

- Develop partnerships with event planners, tour operators, and travel agencies to enhance booking volume.

Food & Beverage Excellence:

- Maintain high standards in F&B operations, including multi-cuisine dining, coffee shop services, and banqueting experiences.

- Innovate new dining concepts, seasonal menus, and special culinary experiences to enhance guest satisfaction.

- Drive profitability in restaurants, room service, and event catering.

Financial & Budget Management:

- Manage P&L, cost control, and budgeting to maximize profitability.

- Optimize operational costs without compromising service quality.

- Ensure financial goals and revenue targets are met or exceeded.

Team Leadership & Development:

- Lead and mentor a high-performing team across various resort functions.

- Conduct staff training programs to improve customer service and operational efficiency.

- Foster a culture of innovation, accountability, and guest-first mindset.

We are looking for you with:

Qualifications & Experience:

- Education: Bachelor's or Master's degree in Hotel Management, Hospitality, Business Administration, or a related field.

- Experience: Minimum 10-15 years in leadership roles within the luxury hotel or resort industry.

- Proven expertise in revenue management, sales & marketing, event planning, and operational leadership.

- Experience in managing MICE events, weddings, and premium hospitality offerings is preferred.

Key Skills & Competencies:

- Strong business acumen with expertise in revenue generation and cost control.

- Excellent leadership, communication, and negotiation skills.

- Ability to drive sales through innovative marketing and customer engagement.

- Strong analytical and problem-solving abilities.

- Knowledge of hospitality technology and CRM tools.

Why Join Us?

Wonderla Resort is a top-rated resort in Bengaluru on TripAdvisor, recognized for its exceptional guest experience.

Opportunity to lead a luxury resort integrated with an amusement park, offering a unique hospitality experience.

A dynamic work environment with growth opportunities and a strong brand reputation.

Competitive compensation and benefits package.

Be part of a team that values innovation, service excellence, and guest satisfaction.

If you are a visionary hospitality leader passionate about delivering exceptional guest experiences and driving business success, we invite you to join Wonderla Resort's journey. Apply now and be part of a truly extraordinary experience!