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HSBC Group

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4.0

based on 4.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

221 HSBC Group Jobs

Assistant Manager Branch Operations

HSBC electronic data processing india pvt ltd

4.0

based on 4.7k Reviews

3-6 years

Indore

1 vacancy

Assistant Manager Branch Operations

HSBC Group

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Service Excel Software Asset Management NISM Mutual Funds

+ 1 more

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team.

Principal Responsibilities

To ensure timely and error free reporting of transactions received at the Investor Service Centre.
Manage customer communication effectively in order to have timely resolution
Excel in distribution services & investor services with special focus on corporate customers
Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
Explore and process efficiency suggestions and contribute to achieve customer delight
Comply with applicable regulatory requirements on qualifications required for the job profile
Contribute to the knowledge management initiative of the customer service team.
Contribution to recruitments / contingency / leave planning
Ensure compliance to the process manual and FIM
Excel in the monthly reporting process

Requirements

A good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
The inclination to work in a client facing role, with a bent of mind for service
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage
Valid NISM certification.