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Hilton

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4.3

based on 496 Reviews

204 Hilton Jobs

Front Desk Executive

HILTON

4.3

based on 496 Reviews

1-6 years

Chennai

1 vacancy

Front Desk Executive

Hilton

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Salesforce Retail Hospitality Front Office Focus

+ 1 more

Job Description

As a Front Desk Executive, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, be

Employment Type: Full Time, Permanent

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Prepare for Front Desk Executive roles with real interview advice

What people at Hilton are saying

3.0

Rating based on 1 Front Desk Executive review

Anonymous · Food, Beverage & Hospitality in Ahmedabad

Likes

Hilton as a company is in my heart. Started as a Front Desk Associate in Chennai, India and my management pushed me to the next position after training me well for one. Moved as an Executive to Ahmedabad (pre-opening), India and things turned around. Feels bad when freshers and people from different brands come and join and see th..Read More

Dislikes

Nothing at all. Hilton as a brand has made hospitality run in my blood and made me a better human.