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204 Hilton Jobs
Account Manager
Hilton
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
An Account Manager, Hilton Worldwide Sales (HWS) will manage and grow the value and share of wallet accounts for Hilton Worldwide. The role will be based in Mumbai, and you will be accountable for the performance of selected Meetings, Incentives, Conferences, and Exhibitions (MICE) accounts on a local, national, and global basis. You will create and communicate the account strategies to develop and drive increased market share and demonstrate value to both internal and external customers.
- Develop strategy and direction for the account base in line with Hilton s revenue strategies
- Accountable for the delivery of the strategy and activities of their account base
- Identify and evaluate new business opportunities within current account base
- Execute strategic Account Development Plans (ADP) and support communications of key messages internally and externally
- Develop strong relationships with key hotels that receive business from the account portfolio and understand the hotels individual strategy
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
Planning Activities
- Establish procedures and processes in relation to managing the account portfolio to drive market share
- Implement plans to ensure overall strategic direction of the account base and support Hilton s revenue strategies
- Ensure relevant updates are sent to internal and external stakeholders
- Establish and develop long term effective working relationships with key customers to drive business
- Network with sub account handlers and global leads where relevant
- Strengthen relationships with key hotels and align strategies where relevant
- Maximise all opportunities by developing relationships with third parties (MICE agents and Travel Management Company (TMC))
- Build, implement and communicate the account strategies, and deliver the expected targets
- Develop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration
- Accurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure business
- Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes
- Review customer base to determine new opportunities for account penetration
Organizing Activities
- Ensure participation and attendance at industry conferences and events
- Ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures
- Review ADP on a quarterly basis and update records accordingly
- Maintain Salesforce to ensure accurate and up-to-date customer account information is kept
Directing Activities
- Ensure ADP is followed and achieved, while taking and providing feedback as necessary
- Provide accurate management reports to review account performance and communicate future plans accordingly
- Implement account specific marketing initiatives to help drive the business
- Agree marketing activity to underpin the account strategies and deliver increase market share
- Assess actual performance versus the target to ensure success and take corrective actions where necessary
- Monitor and review the impact of marketing initiatives on the account strategy
WHY YOU LL BE A GREAT FIT
You have these minimum qualifications:
- Bachelor s degree (BA/BS)
- 3 to 5 years experience, preferably in above property set up
- Significant work experienc
Employment Type: Full Time, Permanent
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What people at Hilton are saying
Rating based on 1 Accounts Manager
review
Anonymous · Sales & Business Development
in Mumbai
Likes
Only the brand nothing much
- Salary - Good
+2 more
Dislikes
The people those are working, keep on indulging in politics just to satisfy own ego
- Job security - Bad
+1 more
Accounts Manager salary at Hilton
reported by
2
employees
with 8-9
years exp.
₹8.7
L/yr - ₹11.1
L/yr
13%
more
than the average Accounts Manager Salary in India
View more details
What Hilton employees are saying about work life
based on 496 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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