Head of Sales & Operations

Job Title: Head of Sales & Operations

Company: Hi Tours (Outbound Division)

Location: Gurugram

About us:

Hi Tours is expanding its Outbound Division and is seeking a dynamic, experienced, and visionary leader to take charge as the Head of Sales & Operations and grow the division exponentially. This pivotal role will oversee the strategic direction, sales growth, and seamless execution of international holiday packages. If you have a passion for travel, a proven track record in leading high-performing teams, and expertise in selling customized itineraries, wed love to have you lead our team!

Leadership & Strategy

• Develop and execute a strategic roadmap to achieve sales targets and operational excellence for the outbound travel business.
• Lead, mentor, and inspire the sales and operations teams to deliver exceptional results.
• Identify growth opportunities, emerging markets, and new destinations to expand Hi Tours international offerings.
• Collaborate with senior leadership to set annual goals, budgets, and KPIs.

Sales Management

• Drive the development of innovative sales strategies to capture B2C clients interested in international travel packages.
• Build and nurture relationships with key partners, suppliers, and vendors to ensure competitive pricing and offerings.
• Oversee the design and delivery of tailored travel solutions to meet the diverse needs of customers.
• Monitor sales performance and ensure monthly, quarterly, and annual sales targets are met or exceeded.

Operations & Itinerary Planning

• Ensure flawless execution of customized itineraries, including flights, accommodations, visas, and other travel arrangements.
• Optimize operational workflows and booking processes to enhance efficiency and client satisfaction.
• Maintain high standards of quality control to ensure exceptional customer experiences.
• Handle escalations and provide solutions for operational or customer service challenges.

Market Insights & Innovation

• Stay informed about global travel trends, emerging destinations, and industry innovations.
• Develop strategies to promote premium packages, travel insurance, and value-added services.
• Use customer feedback to refine offerings and improve overall service delivery.

Requirements

• Experience:
• Minimum of 10-15 years in the travel industry, with at least 3-5 years in a senior leadership role.
• Proven experience in selling international holiday packages and managing operations.
• Skills:
• Strong leadership and team management skills.
• Exceptional communication, negotiation, and client relationship abilities.
• Deep knowledge of international destinations, travel logistics, and trends.
• Education: Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field (MBA preferred).

Perks & Benefits

• Competitive salary with performance-based incentives and bonuses.
• Opportunity to work with a leading travel company specializing in international travel.
• Access to training and development programs to enhance your travel expertise.
• Travel perks and discounted holiday packages for employees.