Tour Manager

Roles and Responsibilities

• Process voice calls & emails from clients to tour arrangements
• Check itineraries in detail to make sure clear feasibility in timing and routing. Pay full attention to service/route availabilities depending on each seasonality.
• Manage and operate Premium Ad-hoc or incentive tours (except MICE) with full attention and quality. Handle normal ad-hoc and series tours according to the given internal guideline.
• Conduct an appropriate selection of suppliers suitable for the tour in terms of quality and price.
• Ensure service bookings are planned as per the logical itinerary routing
• Provide clear and constructive suggestions and proposals to clients for any critical services.
• Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.
• To raise and fix the invoices timely
• Other support duties as and when assigned by the manager.
• Generate revenue by upselling and cross-selling relevant tour packages and services.

Desired Candidate Profile

• Minimum 3 years of experience as tour manager or tour leader for outbound travel
• Strong knowledge of International Destinations
• Must have worked with Hotel booking systems & DMC
• Excellent verbal communication skills with ability to handle international calls & emails.
• Proficiency in generating revenue through upselling/cross-selling techniques
• Flexible in working rotational shifts

In Person Interview to be held on 23 February 2025