Inbound Operations - Gurugram

Role & responsibilities

• Prepare & deliver day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the Country specialists for each tour.
• Manage entire life cycle of events including accounting, documentation, Client meeting etc while the Clients are on tour.
• To collect the payments for tour files as per payment policy
• Ensure proper cost control within stipulated time line.
• Maintain a close PR with all service providers.
• Coordinate & follow up with Respective foreign market manager.
• Product and R&D team for preparing the product & brochures.
• Suppliers as and when required.
• Branches and/or service providers as required.
• Design itineraries and be efficient to do the costing with no errors..
• Assist in negotiation for better rates with hotels for specific movements.
• Give bookings to hotels/airlines/train/Safaris.
• Maintain communication with FTOs for better understanding of clients requirements
• Manage operations/transactions in the company's designed software/system in a timely manner including giving booking to branch/associate offices, hotel guarantee, guide & transport services.
• Financial monitoring of all files.