B2B Inbound Sales Manager

Job Title- B2B Inbound Sales Manager

Company Overview:
HI DMC, a division of HI Tours, has been a trusted name in the travel industry for over 27 years. As a leading Destination Management Company (DMC), we specialize in curating personalized travel experiences, managing logistics, and ensuring world-class service for our clients. With nearly three decades of expertise, we are dedicated to delivering excellence, innovation, and unmatched professionalism in inbound travel services.

Position Overview:
HI Destination Management Company is seeking a highly experienced and proactive B2B Inbound Sales & Operations Manager to join our inbound travel division. The ideal candidate will have extensive experience managing B2B client relationships and queries, a strong background in inbound travel sales, and a passion for providing exceptional service. This role is vital in driving business growth, managing B2B sales inquiries, and ensuring flawless execution of inbound travel operations.

Key Responsibilities:

B2B Sales & Client Management:

• Handle inbound B2B queries from travel agents, FTO's, and partners, providing timely and tailored responses.
• Prepare and deliver customized itineraries, quotes, and proposals that align with client requirements.
• Build and maintain strong relationships with B2B partners by offering expert advice, competitive pricing, and impeccable service.
• Identify opportunities to upsell and cross-sell additional services, enhancing the overall client experience.
• Actively follow up on proposals to convert inquiries into confirmed bookings.

Operational Coordination:

• Collaborate with hotels, transport providers, guides, and other service partners to ensure seamless execution of itineraries.
• Manage the end-to-end operational flow of confirmed bookings, including accommodations, transfers, tours, and special arrangements.
• Ensure all services are delivered on schedule and maintain quality standards throughout.

Customer Service & Relationship Building:

• Deliver exceptional customer service to B2B partners, addressing their needs and expectations professionally.
• Proactively resolve any challenges or concerns that arise during the planning or execution phases.
• Provide expert recommendations to B2B partners, demonstrating a deep understanding of inbound travel destinations and experiences.

Requirements:

• Experience: Minimum of 7-12 years of experience in inbound travel sales and operations, with a strong focus on managing B2B queries.
• Expertise: In-depth knowledge of destinations, itineraries, and logistics specific to inbound travel.
• Skills: Excellent communication and negotiation skills, with a proven ability to handle B2B client interactions effectively.
• Tools: Proficiency in CRM systems, travel booking tools, and Microsoft Office Suite.
• Key Attributes: Detail-oriented, proactive, and customer-focused with the ability to manage multiple tasks simultaneously.