Manager DMC (Agency Sales)

Assistant Manager, DMC [Inbound Tours] Sales

Employment Type: Fulltime.

Company Overview: HI DMC [Part of HI TOURS] is a dynamic Destination Management Company (DMC) dedicated to providing exceptional travel experiences for the last 27 years. We specialize in crafting tailor-made itineraries, managing logistics, and delivering unparalleled service to our clients. As a leader in the travel industry for close to 3 decades, we are committed to excellence and innovation in every aspect of our operations.

Job Description/ Position Overview: HI Destination Management Company is seeking a detail-oriented and customer-focused Sales & Operations Specialist to join our dynamic team. The ideal candidate will have a passion for travel and a commitment to delivering exceptional service to our clients. This role is integral to ensuring the smooth operation of our travel and tour services, from initial inquiries to the successful completion of our clients' itineraries.

Sales Support

• Support with client proposals, quotes, and follow-up communications.
• Identify opportunities to upsell and cross-sell additional services to clients.
• Prepare detailed and customized itineraries, quotes, and proposals that meet the needs and preferences of clients.
• Respond promptly to inquiries from clients, partners, and travel agents via phone, email, and other communication channels.

Operational Coordination

• Coordinate with various service providers (hotels, transport companies, guides, etc.) to ensure seamless delivery of services.
• Oversee the execution of confirmed travel bookings including accommodation, transportation, tours, and other arrangements.
• Monitor and manage tour operations to ensure adherence to schedules and quality standards.
• Prepare and distribute detailed itineraries and travel documents to clients and partners

Client Relationship Management

• Provide exceptional customer service to clients, ensuring their needs and expectations are met or exceeded.
• Assist clients with itinerary planning and customization, offering expert advice and recommendations.
• Address and resolve any issues or complaints promptly and professionally.

Compliance and Risk Management

• Ensure all operations comply with company policies, industry regulations, and legal requirements.
• Identify potential risks in operations and develop strategies to mitigate them.
• Stay updated with industry trends, changes, and best practices to ensure continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
• Minimum of 7 years of experience in the travel industry with a focus on B2B and agency sales.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent communication skills, both verbal and written, with the ability to articulate value propositions and build rapport with clients and partners.
• Strong negotiation and persuasion skills, with the ability to influence decision-making and close deals.
• Strategic thinker with analytical capabilities to assess market opportunities, analyze sales data, and develop effective sales strategies.
• Proficiency in CRM software, MS Office suite, and other sales tools.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
• Willingness to travel as needed for client meetings, trade shows, and industry events.
• Fluency in additional languages is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health insurance, retirement plans, and vacation benefits.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a passionate team of travel professionals.
• Travel perks and discounts on company products and services.