HDFC Bank
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
170 HDFC Bank Jobs
1-3 years
₹ 1.5 - 4L/yr (AmbitionBox estimate)
Chennai
4 vacancies
Walkin Drive- Customer Care Executive at Chennai
HDFC Bank
posted 19hr ago
Fixed timing
Key skills for the job
Ensuring appropriate handling of 1st level escalations and Queries are handled across the teams assigned.
Team building & motivating assigned call handling staff towards sustained achievement of performance standards and Unit goals and ensuring minimal attrition.
Ensuring assigned teams compliance to laid down processes and guidelines.
So that, excellent customer service, optimum productivity and efficiency of the team members are achieved.
Preferred candidate profile:
1.Candidates with Prior Customer Service Background are preferred.
2.We are looking for experienced candidates with good Communication Skill to handle Inbound calls.
Requirement:
1.Customer support experience
2.Inbound calls experience
3.Communication must(English)
4.Languages known Tamil, Telugu, Malayalam, Hindi, Kanada are preferable
5.Ok to work for rotational shifts & Holiday working(Comp Off will be provided)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for HDFC Bank Customer Care Executive roles with real interview advice
1. You will build good relationships 2. Customer base is huge 2. Due to heavy work load you will be trained enough to work in any other bank easily.
1. Work life balance is poor 2. At a point you will feel that you might have joined sales instead of joining operations as you will be treated the same as some sales staff. 3. Job security is fine but what about transfers, the seniors constantly threatens to do.
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