Customer Care Executive

Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for handling inbound customer calls, addressing their queries, resolving issues, and ensuring an exceptional customer experience.

Key Responsibilities:

• Answer inbound calls promptly and professionally.
• Provide accurate and comprehensive information about products, services, and policies.
• Resolve customer complaints and concerns efficiently, escalating issues when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record and update customer interactions and details in the CRM system.
• Identify and report recurring customer issues and provide suggestions for improvement.
• Meet individual and team performance targets, including call handling time and customer satisfaction.
• Stay updated with product knowledge, company updates, and policies.

Skills and Qualifications:

• Educational Qualification: Minimum High School Diploma or equivalent; Bachelors degree preferred.
• Experience: 1-2 years of experience in customer service or call center (preferred but not mandatory).
• Excellent verbal communication and active listening skills.
• Proficient in using CRM software and other basic computer applications.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and manage high call volumes effectively.
• Fluency in [specific languages, e.g., English, Hindi, etc., as required].

Key Attributes:

• Customer-centric attitude with a passion for helping others.
• Ability to stay calm and professional in challenging situations.
• Strong time management and organizational skills.
• Adaptability to work in shifts, including weekends and holidays, as required.