Service Delivery Lead

Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Crocin, Index, Eno, Otrivin and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question.

With category leading brands such as Sensodyne, Eno and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special.

About the role

Your responsibilities will include but non-exhaustively-

The P2P Service Delivery Lead for GFS will focus on delivering oversight and leadership of the Operational teams who service Ee markets. The Lead will manage the in-market operational leads and oversee the Delivery/Operational responsibilities, Relationship Management, stakeholder management and People/Team Management.
This role requires knowledge of P2P E2E processes, projects as well as BPO oversight for activities performed remotely.

Your Responsibilities:
Ensure strategic oversight and stakeholder management in region, including alignment with Global WoW where needed and project delivery oversight. Scope might vary throughout time.
Drive delivery and performance of P2P services including all the sub-processes mentioned, inquiries, and audit support.
Accountable for oversight of the day-to-day delivery of operations, including escalation management, resolving market/customer issues, and proactively identifying any issues or risks to the service from the GFS.
Escalating issues through Hub or FS governance, where required. Working closely with third party providers, global or local process expert to ensure delivery in line with established service levels and service line strategy.
Driving standard practices and consistency in service delivery across the region through Haleon policies, tools, and processes
Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs)
Ensuring controls are followed and executed on a timely manner Ensuring robust BCP and risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by Haleon or BPO.
Oversight of Monitoring control testing results and ensuring mitigations plans are effective. Support/work with project team to deliver project deliverables related to P2P activities/area.
Identify and drive automation and standardization procedures to bring in operational efficiencies
Drive GFS governance across regions.

Qualifications and skills-

Essential
10+ years of relevant Procure To Pay experience.
Any business Administration or Accounting degree.
Strong accounting background.
Previous experience of SAP- VIM, SAP- ECC, Ariba & SAP-SLM.
Excel Level: advanced.
Previous experience of Tungsten, Concur, Celonis & ServiceNow preferred.

Preferred
Project Management
Strong background of stakeholder management.
Proficiency in communication

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Diversity, Equity and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.