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27803 Accenture Jobs

Service Delivery Ops Lead Manager

13-18 years

Mumbai

1 vacancy

Service Delivery Ops Lead Manager

Accenture

posted 1d ago

Job Description


Skill required:
Chat - Service Desk Non-Voice Support

Designation:
Service Delivery Ops Lead Manager

Qualifications:
Any Graduation

Years of Experience:
13 to 18 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
  • Strong analytical skills
  • Problem-solving skills
  • Ability to perform under pressure
  • Ability to manage multiple stakeholders
  • Written and verbal communication Roles and Responsibilities:
  • In this role you are required to identify and assess complex problems for area of responsibility
  • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
  • Requires adherence to strategic direction set by senior management when establishing near-term goals
  • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
  • Some latitude in decision-making in involved
  • you will act independently to determine methods and procedures on new assignments
  • Decisions individual at this role makes have a major day to day impact on area of responsibility
  • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
  • Please note that this role may require you to work in rotational shiftsQualificationsAny Graduation

  • Employment Type: Full Time, Permanent

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    What people at Accenture are saying

    3.5
     Rating based on 2 Lead Operator reviews

    Likes

    Learning and career growth opportunity

    Dislikes

    Operation hierarchy

    Read 2 reviews

    Lead Operator salary at Accenture

    reported by 68 employees with 8-15 years exp.
    ₹6.8 L/yr - ₹19.5 L/yr
    41% more than the average Lead Operator Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.9k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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