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8 GUS Education India Jobs

Customer Support Executive

1-6 years

Hyderabad / Secunderabad

1 vacancy

Customer Support Executive

GUS Education India

posted 21d ago

Job Description

Job Purpose


  • To assist with day-to-day operational management of activities associated with online assessments.
  • The post holder will be a key member of the Digital Assessment Systems function within Hyderabad for operational excellence and high standards of service and will collaborate

with colleagues and key stakeholders across professional and academic departments

  • Manage the queries received in Top Desk application regarding Digital Assessments.
  • In addition to the duties and responsibilities listed below, the job holder is required to perform other duties assigned by the team leader from time to time.
  • To understand the assessment regulations and requirements of the University, including academic regulations, and to be able to advise accordingly.
  • Manage the deployment of digital assessments. • Ensure the timely creation of Digital assessments meet deadlines.
  • Troubleshoot and resolve issues related to digital assessment platforms.
  • Maintain accurate status of assessment schedules, submissions, and results.
  • Participate in the continuous improvement of assessment processes and systems.
  • To oversee and manage queries received in Top Desk application ensuring responses are sent within specified SLA.
  • Liaise with academic and administrative teams to ensure smooth communication regarding assessments.
  • Self-Focus In addition to the duties and responsibilities listed above, the job holder is required to perform other duties assigned by the Student Finance team leader from time to time.
  • Actively look for ways to improve services and procedures and bring proposals to the attention of line manager.
  • To gain and maintain knowledge and experience of all relevant areas of work.

Process Knowledge


  • Showcase precision, efficiency, dependability, and satisfaction among staff regarding schedules and other deliverables. Guarantee that quality standards consistently meet or surpass the expectations, requirements, or specifications established by stakeholders.
  • Timelines • Mailboxes / TopDesk tickets are managed effeciently and effectively ensuring all the emails/tickets are addressed as per SLA. Ensure that all the required trackers are maintained and updated regularly. All the assessments are built/QA'd on timely manner to ensure SLAs are met always.

Process Improvement


  • Suggestions/ideas for enhancing productivity and fostering efficiency within the current process.

Skills


  • Ability to meet reporting and processing deadlines.

Customer care skills.

  • Thorough, accurate with close attention to detail.
  • Meticulous attention to detail.
  • Systematic approach to work.
  • Ability to understand complex regulations.
  • Good IT skills using MS Office software particularly Excel and databases.
  • Good communication and interpersonal skills.

Relevant Experience


  • 4 to 8+ years of work experience.
  • Excel and Word.
  • Experience of working with complex spreadsheets.
  • Experience of working in a customer service environment (voice and/or email).

Please call me between 11 and 6 p.m. on 6309008891 HR Razvi Note: Calls will be answered only from given time Monday through Friday.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Executive roles with real interview advice

Top GUS Education India Customer Support Executive Interview Questions

Q1. Initiatives of how to take the brand ahead
Q2. Identify the software apps
Q3. Ok with rotational shifts and weekoffs
View all 8 questions

What people at GUS Education India are saying

4.0
 Rating based on 1 Customer Support Executive review

Likes

FRIENDLY ENVIRONMENT AND ENCOURAGEMENT AT WORK

  • Salary - Good
  • +5 more
Dislikes

Doesn't give the exact positilnof the work

Read 1 Customer Support Executive review

Customer Support Executive salary at GUS Education India

reported by 2 employees with 4 years exp.
₹3.7 L/yr - ₹4.8 L/yr
51% more than the average Customer Support Executive Salary in India
View more details

What GUS Education India employees are saying about work life

based on 379 employees
72%
91%
72%
98%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

GUS Education India Benefits

Submitted by Company
Health Insurance
Learning & Development (L&D)
Employee Friendly Policies
Transport Facilities
Submitted by Employees
Free Transport
Work From Home
Health Insurance
Cafeteria
Job Training
Team Outings +6 more
View more benefits

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GUS Education India Hyderabad / Secunderabad Office Location

View all
Hyderabad/Secunderabad, Telangana Office
Headquarter
GUS Education (India) LLP iLabs Center Block A, Ground Floor Plot no 18. Software Unit Layout, Hitech City, Madhapur Hyderabad, Telangana Hyderabad/Secunderabad, Telangana
500081

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