Crm Executive

Role & responsibilities

*Collection*- Achieving Weekly and Monthly target of prospective collection leads,

(Sending Demand letters for First disbursement, part Disbursement and self funding customer and coordinate for cheque cut and collection)

*Agreements*- Preparation, Rechecking and Scheduling Agreements and proceed the registration process on daily bases, Coordinate with bankers, clients and with registration office for whole process of schedule, achieving monthly daily and weekly target of agreements, maintaining MIS and updating the Index II in ERP software.

Attending Clients, Bankers and Channel Partner- Handling RERA Retention clients and coordinate with legal team for further revert and closing the issue, also on daily bases handling the client for various process of CRM related work, Attending Bankers for technical visits, for APF, for Work progress and for disbursement formalities.

*Possession Process*- Sending mails to customer and intimate about possession

process, formalities and possession date, handover the smooth process of possession, coordinate with client for satisfied service and get positive review on social media and website.

Maintaining ERP, MIS Reports- Updating all daily work task in ERP Software, updating the collection, payment receipt, agreement data, possession sheet and RERA complaints in drive and ERP, Updating MIS live sheet and google drives.

*Reports and MIS Review*-sending weekly reports to Management, sharing week performance for Target Vs Achievements

Preferred candidate profile

• Thoroughly knowledgeable of Real Estate products and related processes
• Strong knowledge of Real estate IT platform - ERP & CRM applications. Online tools. Comfortable with handling data of Sales Admin, Customer Service parameters, Basic analysis of data and handling data.