Crm Manager

Role & responsibilities

Key Responsibilities :

• This position is responsible for building dedicated key account relationships with customers.
• Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring/ follow-up for payments and collections in the specified projects.
• Timely customer query resolution, Monitor Sales receivables collections and active follow-ups Completeness and comprehensiveness of data and documentation, Productivity of Back Office/ customer care team.
• Timely dispatch of documents.
• Ensure to all customer calls and emails are addressed and the CRM team is an effective point of contact between the company and the customer

Complaints Redressal

• To address all the complaints/ issues of the customers, maintain a record of them and regularly forwarding them to the concerned department
• To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments

Collections

• To ensure collection is done as per the payment schedule by maintaining proper follow up with the team.
• To ensure timely updates on projects are given to the customer.
• To ensure that the demand note with relevant documents are sent to customer after project intimation

Preferred candidate profile

Desired Candidate Profile

• Educational Qualification: Any Graduate/Post Graduate
• Experience: Minimum 1 to 6 years of experience in Real-estate Organization will be preferred.
• Incumbent shall have good communication and computer skills.
• Strong interpersonal skills.
• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
• Preferably looking for Experience in Layout.

Perks and benefits